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Shipping & Delivery
We’re committed to ship your products as quickly as possible, because we know how important it is that your orders arrive on time and in good condition. Once payment is cleared, we aim to deliver your order within 2 to 3 business days in all United states
Shipping fees will automatically be calculated upon checkout, and orders over $75 dollars are free
Please e-mail us at Contact@lookbyvalentina.com and we’ll help you track your order.
Orders
Once payments are processed, we are typically unable to make changes or cancellations. However, If your order hasn’t been dispatched from our third party warehouse we can cancel and refund your order. If it has been dispatched you will need to send the order back to our warehouse to receive a full refund.
Please contact us at contact@lookbyvalentina.com as soon as possible and we’ll see what we can do.
We always aim to make sure our customers are satisfied with their orders. However, if you do need to return an item due to a valid reason (i.e., quality issue, incorrect item shipped, wrong size), kindly email us @lookbyvalentina within 7 calendar days and we’ll be happy to help. Please note that all return requests are still subject to quality assessment and final approval
To return an item, please email at Contact@lookbyvalentina.com outlining the reason for return within 7 calendar business days of order receipt, kindly attach photos or videos of the item/s. Once we confirm that your return request is acceptable, we shall provide instructions for return. Please note that all returns are still subject to final quality assessment. Items that do not pass the quality check will be sent back to the customer. Once the item has been evaluated and is eligible for return, we will issue your refund in the original manner of payment.
