TERMS AND CONDITIONS
Conditions of sale
- The following terms and conditions will apply between you and Look by Valentina
when you purchase a product/s (“Product/s”) from us. Please read these
Conditions of Sale in conjunction with the Conditions of Use. - Shipping and delivery
PRODUCT DESCRIPTION AND COLOUR
We have made every effort to display the colours of our products as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot accept responsibility for any variation in colour caused by the browser software or computer system used by you. All descriptions, photographs, specifications or illustrations contained on the Look by valentina website are issued or published for the sole purpose of giving an approximate idea of the products described on the website and will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.
All sizes and measurements are approximate; however, we do make every effort to ensure they are as accurate as possible. Please refer to the size guide for clarification. Every effort has been made in order to ensure that all details, descriptions and prices of Products are correct at the time when the relevant information was entered into the system.
Prices are subject to change without notice. Prices are inclusive of VAT (where applicable).
ACCEPTANCE OF YOUR ORDERS
Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button. We must receive payment of the full total price for the Products that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order. We reserve the right to refuse an order or cancel a contract. Non-acceptance of an order or cancellation of a contract may, for example, result from one of the following:
- The Product ordered being temporarily or permanently out of stock
- Our inability to obtain authorization of payment
- The identification of an error within the Product information, including price or promotion
If there are any problems with your order we shall contact you. If we do refuse an order or cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your debit/credit card as soon as possible but in any event within 7 days of your order. We will not be obliged to offer any additional compensation for the disappointment suffered. If we accept an order from you for a Product which is then reduced in the sale before you receive it, please contact us. We will tell you whether or not the Product has been dispatched and the following provisions shall apply:
- If the Product has not been dispatched, we will refund to you the difference between the price you paid and the then-current sale price, subject to our right to cancel set out above.
- If the Product has been dispatched, then when you receive the Product, you should return it in accordance with the returns policy below requesting a refund and then re-order the Product at the sale price.
SPECIAL OFFERS AND DISCOUNT CODES
Only one special offer/discount code or free delivery offer may be used per order unless stated otherwise and such codes are valid for one transaction only. Special offers/discount codes cannot be used in conjunction with any other discount, offer or voucher. Special offers/discount codes are not transferable and should not be distributed to the wider public; they should not be sold on auction sites for profit or reproduced on any website. No cash or any other alternative can be given. Special offers/discount codes apply to www.lookbyvalentina.com only, unless otherwise stated. Special offers/discount codes exclude any charge for home delivery.
SHIPPING AND DELIVERY
Most orders are dispatched within 24 hours - subject to payment and stock availability. If any products are out of stock, we will notify you as soon as possible by email and/or phone call. Postage and packing charges are quoted at checkout.
If your order is to be dispatched to a destination outside the United States you will be responsible for any customs or import duties levied once the package reaches your destination country. We have no control over such charges and cannot predict them.
ATTEMPTED DELIVERIES
All deliveries require a signature. If you are not available to receive the parcel the courier will offer you an alternative time slot. If delivery is attempted and a delivery card is left and you fail to claim the parcel from the local depot, we cannot refund you until the products have been returned to us. However, if you would still like the products delivered, we will re-dispatch the parcel once it has been returned to us, but there will be a charge for re-posting.
MISSING OR DAMAGED PRODUCTS
Every item sold through www.lookbyvalentina.com is thoroughly checked for faults before it is sent to our customer, however, if the product is damaged or items are missing from your order on receipt, we must be informed as soon as possible.
We always strive to provide the best service we can, but sometimes we can make mistakes. Please feel free to contact us on customerservice@contact@lookbyvalentina.com and inform us of any damaged, faulty or missing products from your order. If you report the problem to us under this condition, our only obligation will be either:
- to replace any Products that are damaged or defective, or
- to refund to you the amount paid by you for the Products in question.
We will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Products in question in accordance with these Conditions.
RETURNS POLICY
Your happiness is very important for us whilst we hope that you are happy with your order, if you are not perfectly satisfied with your items we are happy to offer you a refund. If your item is faulty (i.e. received damaged or with a manufacturing fault) please contact customerservice@contactlookbyvalentina.com
All items must be returned in new, unworn, and unused condition with the original garment tags still attached, within 14 working days of receipt. All shoes must be tried on a carpeted surface until you are certain that you are keeping them. Lookbyvalentina will not accept returns of non-faulty Products that have been worn, used, and/or with garment tags removed. In such cases, the customer will be informed and the item(s) will be returned to the customer
Please return your items by completing the returns form inside your parcel, and please post back the item/s in appropriate packaging to ensure that it does not get damaged in transit.
We strongly advise that you use a signed for postal service to return the item as we are not able to refund for any orders that get lost in the post. Please also keep your proof of postage until we confirm that we have received the item.
Once the item has been approved for return and refund, we will credit the original purchaser’s debit/credit card for the sum paid minus postage costs.
CHANGES TO PRIVACY POLICY
We reserve the right to change our privacy policy, whilst of course keeping it within all relevant legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information at all times, and may notify you of such changes by uploading the revised privacy policy on the lookbyvalentina.com
INFORMATION ABOUT YOU AND HOW WE COLLECT AND USE YOUR PERSONAL DATA
We may collect and store personal information when you visit the Website, including but not limited to your name, email address, postal address, transactional information based on your activities on the Website and correspondence sent to us, other information from your interaction with the Website, content and advertising, including computer and connection information, statistics on page views, traffic to and from the sites, IP address and standard web log information and additional information we ask you to submit to verify your identity.
We may also collect personal information about you in the following ways: any data which you provide when you purchase products from us; and any other data which you provide to us when you enquire about our activities, email, telephone or write to us or otherwise provide us with personal information.
All the information we collect via our Website or through correspondence with you is used to operate and improve the service we offer you and to personalise our service. We are committed to only using your personal information for:
- Planning and managing lacoquetakids.com business activities, including analysis of customers’ shopping habits, product and style preferences
- Technical administration of our website
- Research for Look by Valentina Limited purposes only
- Providing you with information about the services we offer
Letting you know about offers and news from lookbyvalentina.com
- Managing and fulfilling your order including verifying details of your payment method or credit card account
During your registration process, you are given the opportunity to select some of the ways in which we may use your details. See ‘your permission’ and ‘helping us to grow’ below to keep us updated with anything you specifically do not want to be informed about. There are only three circumstances where we may share some of your data with others:
- In the unlikely event that our business assets are ever sold to or purchased by another company (our data records are part of our business). You will receive notice of any such event and we will use our reasonable endeavors to ensure that the new combined entity will follow the practices disclosed in this Privacy Policy.
- To outside research companies whom we may ask to contact you directly for your opinions on our service.
- If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so.
HOW WE PROTECT INFORMATION
You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.
We take every precaution to protect your information. To this end, all personal information stored by us is kept on a server in a secure environment. Only employees, our partners, and any subcontractors who need the information to perform a specific job are granted access to personally identifiable information. All passwords are stored on our server scrambled (md5 hashed) and cannot be directly read by any employee or contracted person.
You may browse the Website without registering; however, you must register as an online customer in order to buy items via our Website. When you register as an online customer, your username will be your valid email address and you will be asked to create a password. You are entirely responsible for all actions taken under your username, whether by you or by any other person. It is your responsibility to keep your username and password safe. When you register as an online customer, you agree that any information which you provide shall be true and accurate in all respects and you will notify us immediately of any changes to this information.
LEGAL CONDITIONS OF USE
While Look by valentina takes reasonable steps to ensure a reliable service, we do not guarantee that your use of this Website will be uninterrupted and/or error free.
We are not responsible for your use of other websites accessed via links from our Website. Such links are not controlled by us nor do we endorse them. The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions on or through it.
All rights, including copyright and database rights, contained in this Website are owned by Look Valentina and/or our licensors. Except as permitted by law, you may not distribute, adapt, translate, modify, merge or make available our Website content to any person, or use it for commercial purposes. You may not use our Website content to create a database (electronic otherwise). All other rights are reserved.
We reserve the right to:
- modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
- change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
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